Ed44's Privacy Policy – Your data is protected

1 Introduction & Applicability

Ed44 (hereinafter referred to as "we", "us", or "the Platform") is a trusted online gaming platform in Bangladesh. We believe it is both our ethical and legal responsibility to keep every user's personal information completely private and secure.

This Privacy Policy applies to ed44's website, mobile application, and all related services. By using our platform, you are considered to have agreed to the terms described in this policy. Please read this Privacy Policy carefully before using the platform.

This policy has been developed in accordance with international data protection laws, particularly the principles of GDPR. We may update this policy from time to time and will notify you in advance of any significant changes.

2 What Information We Collect

Ed44 only collects information that is necessary to deliver our services properly. We never ask for data we don't need. Below is a full breakdown of what we collect and why.

Information collected directly from you:

• Full name, email address, phone number, and date of birth (collected at registration).
• National ID or passport details (for KYC verification).
• Payment method details such as mobile banking numbers (bKash, Nagad, Rocket).
• Residential address (for verification purposes if needed).

Automatically collected information:

• IP address, browser type and version.
• Device information (operating system, screen resolution).
• Site access times, session duration, and pages visited.
• Gaming activity and transaction history.
• Information collected through cookies and similar tracking technologies.

3 How We Use Your Information

Collected data is used solely for specific, legitimate purposes. ed44 never sells your personal information to third parties for commercial use.

• For account creation, management, and verification.
• For processing financial transactions and preventing fraud.
• To personalize and improve your gaming experience.
• To provide customer support and resolve issues.
• To meet legal and regulatory obligations (AML/KYC).
• To ensure the security and safety of the platform.
• To send you promotional offers and updates, with your consent.
• To analyze and improve service quality.

We always follow the principle of data minimization. Information is never used beyond the purpose for which it was collected. You can opt out of promotional communications at any time.

4 Data Sharing & Disclosure Policy

Ed44 never sells your personal information or shares it without authorization. However, there are limited circumstances in which information may be shared:

• Service Provider Partners: Trusted third parties handling payment processing, IT infrastructure, or customer support. They only receive data necessary for their specific role and may not use it for their own purposes.
• Legal Authorities: Information may be disclosed in compliance with court orders or government investigations.
• Anti-Money Laundering (AML): Information may be shared with relevant authorities under international AML regulations.
• Business Restructuring: In the event of a company merger or acquisition, the new entity will be required to uphold the same privacy policy.

5 Cookies & Tracking Technologies

Cookies are small text files stored in your browser. ed44 uses cookies to keep the site running smoothly and to enhance your experience.

Types of cookies we use:

• Essential Cookies: Used to maintain login sessions and ensure site security. Without these, the site will not function properly.
• Functional Cookies: To remember your preferences, such as language settings or auto-login.
• Analytics Cookies: Used to understand which parts of the site are most visited. No personal data is included.
• Security Cookies: Helps detect fraud and unauthorized access.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect some core site functionality.

6 Data Protection Measures

Ed44 uses industry-leading technology and practices to protect your privacy. Our security infrastructure is outlined below:

• TLS/SSL 256-bit encryption on all data transfers.
• AES-256 encryption for sensitive data stored on servers.
• Passwords are secured with bcrypt hashing and are never stored in plain text.
• 24/7 security monitoring and intrusion detection system on servers.
• Regular security audits and penetration testing.
• Data access is restricted to authorized personnel only.
• Two-factor authentication (2FA) available.

That said, no digital system is 100% secure. You also have a role to play — use a strong password, never share your login credentials, and be cautious when signing in on public Wi-Fi.

7 Your Privacy Rights

As an ed44 user, you have several important rights regarding your personal data, all of which we fully uphold:

• Right to Know: You can find out what information we hold about you and why we hold it.
• Right to Rectification: You can correct any inaccurate information in your account at any time.
• Right to Erasure: You can request that your data be deleted, provided there are no legal obligations requiring us to retain it.
• Right to Restrict Processing: You may request to restrict the processing of your data under certain circumstances.
• Data Portability: You can download your data in a readable format at any time.
• Opt-Out of Marketing: You can opt out of promotional messages at any time.

8 Protection of Minors' Data

Ed44 strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect or store personal information from minors.

We verify age at registration, and any account suspected of belonging to a minor is investigated immediately. If a minor's data is collected inadvertently, it will be deleted without delay.

If a parent believes their child has registered on ed44, please contact our support team right away.

9 Data Retention Period

We only keep your data for as long as it is needed. Retention periods vary by data type:

• All profile information is retained for as long as the account remains active.
• After account closure, financial transaction records may be retained for up to 5 years to meet legal obligations.
• KYC verification documents are retained for up to 7 years.
• Gaming logs and session data are retained for up to 2 years.
• Cookie and analytics data is typically deleted within 1 year.
• If you request account deletion, all data — except what is legally required to be retained — will be erased within 30 days.

10 Contact & Complaints

If you have any questions, requests, or complaints about this Privacy Policy or your personal data, please don't hesitate to get in touch. Our data protection team is always ready to assist you.

Contact Us: [email protected]

We typically respond within 3 business days. For more complex matters, we aim to provide a full resolution within 30 days.